It’s a rare case for Fashionic where customers didn’t get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren’t by our side. But there is now a bond of trust between customers and Fashionic, so, for further ensuring and encouraging this bond of trust, Fashionicbd.com brings you the option to return the products you got (if the product is damaged or designed mistakenly). In that case, Fashionic will give you fresh products in return.
If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:
It is within 03 Days from the delivery date.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
If the item came with a free promotional item, the free item must also be returned.
Refund/replacement for products are subject to inspection and checking by the Fashionic team.
Replacement is subject to the availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Product is damaged, defective, or not as described.
Size Mismatch for clothing. (Please note that this policy will only be activated if we send you the clothing that mismatches the size mentioned in the invoice. If the invoice and delivered item’s size match, we will not reconsider a refund at any cost.)
Color Mismatch for clothing.
Wrongly Printed clothing. (Front/Back design mismatch, wrong design, wrong placement of design.)
Wrong product sent.
Contact Fashionic Customer Care team by emailing support@fashionicbd.com within 03 days after receiving your order.
Once we pick up or receive your return, we will do a quality check of the product at our end. If the reason for return is valid, we will replace the product with a new one or proceed with the refund.
The refund will be processed after we have completed evaluating your return.
Replacement is subject to the availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
For payments made using a Credit Card, Debit Card, Mobile Banking, or Bank Transfer, you will receive a refund in your respective account.
If an online payment is made once more due to a technical error, the payment refund will be made.
You will receive a refund anytime between 7-10 working days. If you don’t receive a refund within this time, please write to us at support@fashionicbd.com, and we shall investigate.
